Provisioning & troubleshooting of MPLS based L2/元 VPNs.Ěssigning goals to team members and evaluating team on monthly basis.Supervised Core Technical Support team consisting of 6-8 engineers.Forecasting and pro-active planning for future requirements, traffic trend reporting and planned downtime windows. Support for SLA and premium customers.Highlight and document all network risks of projects.Work with clients during all stages of projects.Work as part of a team with excellent communication skills.Liaise with support teams, working together to resolve customer issues.Work with OS and application teams to ensure client service success.Install secure and scalable network devices.Ěssist in sizing effort for the network part of projects.Gather and collate network requirements by working with clients and colleagues.Resolve customer’s technical issues remotely Work with sales managers to provide pre/post-sales support - Worked with the sales team to design, propose, and close new deals/opportunities with customers.Īrchitecture/Design/Deploy solutions using the Avaya, Fortinet, Dlink, Sophos Cyberoam, Cisco, EMC and Elastix.ĭeployed Various VOIP Solutions based on Avaya, Dlink and Cisco.Įngaged in Various Security deployments using Cisco, Fortinet, SonicWALL, Draytek and Cyberoam. Worked with the sales team to develop selling strategy within the target accounts - Created and delivered effective presentations and sales tools for the sales team. Provided product updates and technical advice to clients - Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives. Developed and established strong relationships with strategic clients and industry partners. Worked closely with customers on the technical requirements to provide technical solutions - Identified requirements, including technical details sufficient for product definition. Meet with channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements. Design and Install secure and scalable networks as per Client requirements.
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